Stepping Into Success: Converse’s Story

In today's fast-paced eCommerce landscape, achieving exceptional marketing ROI might seem like chasing a unicorn. Yet, Converse's online store, operated by Orbico, has cracked the code with a staggering 3,663% ROI on their marketing automation implementation. Through their partnership with Manago AI's Customer Engagement Platform, they've transformed their digital marketing approach, achieving up to 850% higher click-through rates and 161% higher open rates for dynamic emails compared to traditional mass campaigns.

But the real story lies in how a company with nearly three decades of distribution experience adapted to the digital age, turning automated personalization into a powerful engine for growth. Discover the full scope of their remarkable transformation and detailed implementation strategies in the complete case study below.

Latest posts

SMS marketing for ecommerce: what works once the novelty wears off
October 30, 2026

SMS marketing for ecommerce: what works once the novelty wears off

Your first year of SMS marketing probably looked brilliant. Click rates the email team could only envy, abandoned carts coming back fast, a revenue line that justified the budget on its own. Then, somewhere in year two, the numbers stopped making you smile. Opt-outs crept up. Revenue per send slid. The offer that worked last spring now gets a shrug and a STOP.

Read more
Customer Engagement Platforms, decoded: What they actually do and do you even need one
October 29, 2026

Customer Engagement Platforms, decoded: What they actually do and do you even need one

If you’ve ever come across the term "customer engagement platform", understood all three words clearly, but failed to get what they all mean combined together, don’t worry, you’re not exactly alone. Honestly it gets bandied around too much and we’ve seen it mean a bunch of different ideas. Three familiar words, one confusing product, and nobody seems in a h...

Read more
The ecommerce merchandising strategy nobody writes down (until it’s too late)
October 23, 2026

The ecommerce merchandising strategy nobody writes down (until it’s too late)

Most merchandising trouble shows up in the week before peak. Three people have edited the same category page in a fortnight, a range pinned for a supplier deal in August is still sitting in the top row, and when someone finally asks what the page is supposed to do, nobody can answer, because the answer was never written anywhere.

Read more
Read more

All together. Better.

Leadoo AI, Manago AI and Thulium AI are one seamlessly integrated family.

The #1 conversion platform for turning website visitors into active leads with its conversational marketing tools.

Learn More

Engage, convert and retain your customers with Europe's only AI Customer Data and Engagement Platform built for eCommerce.

Get a demo

Thulium is an omnichannel contact centre system for eCommerce & B2B support that unifies all your customer support.

Learn More