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SMS marketing
Use customer data, automation, and AI to send relevant SMS campaigns. Build direct, timely messages that support promotions, conversations, journeys, and customer updates from one platform.
Some customer moments need a channel that is short, direct, and easy to act on. Manago AI helps your team use SMS where speed and visibility matter most.
98%
of consumers prefer to be contacted by brands through email
64%
of SMS messages are opened and read, compared to an average email open rate of 37%.
45%
average response rate for SMS campaigns, compared to just 6% for email.
Create, personalise and automate SMS campaigns from the same platform that powers all your customer engagement.
Use SMS for time-sensitive campaigns that need a clear next step. Send offers, reminders, and urgent updates to selected customers, with enough personalisation to make each message feel relevant.
167%
last-click sales growt
36%
transaction growth
Turn SMS replies into useful customer signals. Capture responses, route them automatically, and connect each conversation to the right journey, workflow, or service process.
45%
average response rate for SMS offers vs below 1% for email
SMS gives marketing teams a direct, responsive channel for moments that need speed, clarity, or a customer reply. Use it to increase engagement, support conversion, and automate follow-ups.
Reach customers with offers, reminders, back-in-stock alerts, and cart follow-ups when they are most likely to act. SMS helps your team create immediate touchpoints that support conversion, retention, and higher customer engagement.
Turn SMS from a one-way announcement into a response channel. Let customers reply with a keyword, then use that response to send a personalised email, trigger a mobile push notification, apply a segment, or avoid an irrelevant follow-up.
Send confirmations, payment updates, shipping notifications, reminders, alerts, and authentication messages through a channel built for real-time visibility. Keep customers informed even when the message is operational, not promotional.
Generate SMS content, improve messaging quality, personalise communication, and reduce manual campaign work directly inside the platform. Your team keeps control of the final message while AI helps move from idea to campaign faster.
81%
of businesses say AI improved SMS marketing success
4-6
hours/week time savings on average
Use SMS as part of a wider customer journey, not as a disconnected send. Manago AI helps your team coordinate messages across channels, keeping SMS aligned with email, web push, and automation workflows.
79%
of customers expect consistent interactions across channels
Deliver important customer updates instantly through transactional SMS. Send confirmations, reminders, alerts, authentication messages, and operational notifications with reliable real-time delivery and visibility.
68%
of European businesses use SMS for support and transactional communication
