TERMS OF CHANGING THE MANAGO AI SERVICE PROVIDER

Version 1.0 | effective as of: June 29, 2026 | this document constitutes an integral part of the Manago AI MSA 

1. The Customer, upon its request, is allowed by Manago AI to switch the provider of services covered by the Agreement to a different provider of data processing service or to port all exportable data and digital assets, referred to in the Data Act, to an on-premises ICT infrastructure, without undue delay and in any event not after the mandatory Maximum Transitional Period, during which the service contract remains applicable. Manago AI shall in this case:

• provide reasonable assistance to the Customer and third parties authorised by the Customer in the switching process; 

• act with due care to maintain business continuity, and continue the provision of the functions or services under the Agreement; 

• provide clear information concerning known risks to continuity in the provision of the functions or services on the part of the source provider of data processing services;

• ensure that a high level of security is maintained throughout the switching process, in particular the security of the data during their transfer and the continued security of the data during the Retrieval Period, in accordance with applicable Union or national law.

2. Manago AI supports, to the extent resulting from the Data Act, the Customer’s exit strategy relevant to the contracted services, including by providing all relevant information.

3. The Agreement shall be considered to be terminated and the Customer shall be notified of the termination, in one of the following cases:

• where applicable, upon the successful completion of the switching process; 

• at the end of the Maximum Notice Period, where the Customer does not wish to switch but to erase its exportable data and digital assets upon Service termination.

4. Manago AI shall erase all exportable data and digital assets generated directly by the Customer, or relating to the Customer directly, after the expiry of the Retrieval Period or after the expiry of an alternative agreed period at a date later than the date of expiry of the Retrieval Period, provided that the switching process has been completed successfully.The Parties agree that, due to technical limitations, all exportable data and digital assets generated directly by the Customer or directly relating to the Customer will be erased when they are no longer necessary, not later than after 12 months after the completion of the switching process, unless Parties agree otherwise.

5. The Customer may notify Manago AI of its decision to perform one or more of the following actions upon termination of the Maximum Notice Period:

• switch Manago AI to a different provider of data processing services, in which case the Customer shall provide the necessary details of that provider;

• switch to an on-premises ICT infrastructure;

• erase its exportable data and digital assets.

6. Where the mandatory Maximum Transitional Period is technically unfeasible, Manago AI shall notify the Customer within 14 working days of the making of the switching request, and shall duly justify the technical unfeasibility and indicate an alternative transitional period, which will not exceed seven months. Service continuity shall be ensured throughout the alternative transitional period.

7. The Customer has the right to extend the Maximum Transitional Period once. In this case, the Customer and Manago AI will enter into negotiations to agree on an appropriate transitional  period, taking into account all relevant and reasonable circumstances.